Shipping policy
At SSARONG, we strive to provide a reliable and smooth delivery experience. Please read the following Shipping Policy before placing an order with us.By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed and dispatched within 1–2 business days after successful order confirmation, except for customised jewellery or products specifically mentioned as made-to-order. Every order undergoes a quality inspection before dispatch to ensure it meets our quality standards.
Delivery Timeline
We offer free shipping across India .Most orders are delivered within 6–7 business days, depending on your delivery location and courier service availability. Delivery timelines are estimates and may vary due to location, courier partner availability, public holidays, weather conditions, operational delays, or other unforeseen circumstances.
If, due to unforeseen circumstances, we are unable to deliver your order within 45 days, you will be eligible for a full refund.
Shipment Tracking
Once your order has been dispatched, you will receive shipment confirmation along with tracking details via Email, SMS, or WhatsApp.Tracking information generally becomes active shortly after the shipment is handed over to the courier partner.
Delivery Attempts
Our courier partners generally make two delivery attempts.
If delivery cannot be completed due to customer unavailability, an incorrect address, refusal to accept the shipment, or any similar reason, the order may be returned to SSARONG.
In such cases, any applicable re-shipping charges will be borne by the customer.
Delivery Issues
If your order is marked as delivered but has not been received, please notify our Customer Support team within 24 hours of the delivery status.
If you receive a damaged, defective, incorrect, or incomplete product, you must notify us within 48 hours of delivery.
For damaged, defective, incorrect, or incomplete product claims, an unboxing video recorded from the unopened package until the product is fully revealed is mandatory. Claims submitted without an unboxing video may not be eligible for verification.
Eligible issues will be resolved through an exchange. If the product is unavailable or out of stock and an exchange cannot be provided, a refund will be processed in accordance with our Return, Exchange & Refund Policy.
SSARONG will resolve the complaint within 7 days of receiving the complaint.
Logistics Partners
To ensure timely and secure deliveries, we work with trusted logistics partners such as Delhivery, Blue Dart, DTDC, Xpressbees, India Post, Ecom Express, and other courier partners.The courier partner is selected based on your delivery location, service availability, and operational requirements.
Taxes
All prices displayed on the website are inclusive of applicable GST, unless stated otherwise.
Need Assistance?
If you have any questions regarding shipping or your order, please contact our Customer Support team.
SSARONG
Email: ssaronginternational@gmail.com
Phone / WhatsApp: +91 78520 23838 / +91 7014946286
Address: Jaipur, Rajasthan 302018, India
