Refund policy

At SSARONG, every piece of jewellery is crafted with care and undergoes thorough quality checks before dispatch. However, if you face any issue with your order, we are committed to making the resolution process simple and transparent.

By placing an order with SSARONG, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return, Exchange & Refund Policy.

Returns & Exchanges

SSARONG does not offer product returns. We offer exchanges only in eligible situations, subject to the conditions mentioned in this policy.

Exchange requests may be raised for:

  • Damaged or defective products
  • Incorrect products received
  • Incomplete orders
  • Issues attributable to SSARONG

The concern must be reported within 48 hours of delivery.

To initiate an exchange request, please contact our Customer Support team via phone, WhatsApp, or email within the applicable period.

To be eligible for an exchange, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Be returned with the original packaging, invoice, certificates, tags, and all accompanying accessories.
  • Successfully pass our quality inspection after being received at our warehouse.

An unboxing video recorded from the unopened package until the product is fully revealed is mandatory for claims relating to damaged, defective, incorrect, or incomplete products. Claims submitted without an unboxing video may not be eligible for verification.

Once the product is received and successfully passes our quality inspection, SSARONG will process the approved exchange.

Exchange Due to Customer's Preference

SSARONG does not accept product returns due to:

  • Change of mind
  • Incorrect size selection by the customer
  • The customer not liking the product
  • Any other reason not attributable to SSARONG

However, customers may request an exchange in such cases, subject to product availability.

For exchanges requested due to a change of mind, incorrect size selection, or any other reason from the customer's end, the applicable reverse shipping and exchange shipping charges will be borne by the customer.

Return & Exchange Shipping Charges

If the exchange is due to a damaged, defective, incorrect, or incomplete product caused by an issue from SSARONG's side, SSARONG will arrange or bear the applicable reverse shipping charges, subject to verification and approval.

For exchanges requested due to a change of mind, incorrect size selection, or any other reason from the customer's end, the applicable reverse shipping and exchange shipping charges will be borne by the customer.

Complaint Resolution

SSARONG will resolve an eligible complaint within 7 days of receiving the complaint, subject to receiving the required information, product, and supporting evidence from the customer.

If the replacement product is unavailable or out of stock, the customer will be eligible for a refund as per the Refund Policy.

Customized Jewellery

As every customized jewellery piece is specially created according to the customer's requirements, customized or personalised jewellery is not eligible for return or exchange.

Customized orders may be cancelled within 6 hours of placing the order. Once the customization process has started, cancellation cannot be accepted.

Damaged, Defective, Incorrect or Incomplete Products

If you receive a damaged, defective, incorrect, or incomplete product, you must notify SSARONG within 48 hours of delivery.

An unboxing video recorded from the unopened package until the product is fully revealed is mandatory for such claims.

The claim will be reviewed and verified by our team. If the issue is confirmed to be attributable to SSARONG, we will provide an exchange or replacement.

If the replacement product is unavailable or out of stock, a refund will be provided as applicable.

Order Cancellations

If you wish to cancel your order, please contact us within 6 hours of placing the order.

Prepaid Orders

  • Before dispatch: 100% refund will be processed to the original payment method.
  • After dispatch: If cancellation is applicable, the refund will be processed after deducting applicable shipping charges.

COD Orders

COD orders may be cancelled within 6 hours of placing the order, before dispatch.

Once a COD order has been dispatched, it cannot be cancelled.

If a customer receives the product and wishes to exchange it for a reason not attributable to SSARONG, the applicable reverse shipping and exchange shipping charges will be borne by the customer.

Refund Policy

SSARONG does not offer refunds for general product returns, as product returns are not accepted.

Refunds may be applicable in the following situations:

  • The ordered product is unavailable or out of stock and a replacement cannot be provided.
  • An eligible issue attributable to SSARONG cannot be resolved through exchange or replacement.
  • An order qualifies for a refund under the terms of this policy.

For prepaid orders, eligible refunds will be processed to the original payment method used during checkout.

For COD orders, refunds are not available except when the replacement product is unavailable or out of stock. In such cases, the refund will be transferred only to the bank account of the individual whose name appears in the billing details.

Please allow your bank or payment provider the necessary processing time after the refund has been initiated.

Any applicable shipping charges, COD handling charges, gift packaging charges, or similar service fees are non-refundable.

Delivery Timeline

Orders are generally delivered within 6–7 business days across India.

Customized jewellery requires additional processing time, and the expected delivery timeline will be communicated during order confirmation.

In exceptional circumstances beyond our control, delivery timelines may be extended. If an order cannot be delivered within 45 days due to unforeseen circumstances, the customer will be eligible for a full refund.

Need Assistance?

If you have any questions regarding your order, exchange, or refund, our Customer Support team will be happy to assist you.

SSARONG

Email: ssaronginternational@gmail.com

Phone / WhatsApp: +91 78520 23838 / 7014946286

Address: Jaipur, Rajasthan, India